—Thornbury Eye Centre
Our optical practice is open as usual but we ask all customers to make appointments by phone at this time.
Please be assured, in response to COVID-19 we have robust procedures in place because the welfare of our patients and staff is of the utmost importancet to us.
In line with NHS guidelines, we adhere to the strictest levels of hygiene in our practice by frequent cleaning, disinfecting and by ensuring we follow clinical protocols to protect the health of staff and patients on a daily basis.
During this time we will continue to take every precaution possible to manage this unprecedented situation and support the needs of our patients. In doing so, we also extend our appreciation for your continued support and loyalty.
Your vision care needs matter to us so please don’t hesitate to contact us for
The latest NHS advice can be found at: www.nhs.uk/coronavirus
Thornbury Eye Centre is a local, friendly, independent optician.
We pride ourselves on second-to-none service, product quality and exceptional value for money.
Combined our staff have over 50 years’ experience in the optical industry. Practice Manager, Roger Wanliss (FBDO), is a qualified dispensing optician, whilst Judith Wanliss (BScMCOptom) is lead optometrist. Both have worked in Thornbury for 18 years. They are supported by Sue Parker and Thirza Limberg who share reception and administration duties.
As an independent optician, we can offer all available choices on spectacle lenses, contact lenses and sunglasses in a range of designer or budget frames. We also offer specific sports eyewear and stock a great range of children’s and teens’ frames.
Our expertise covers repairs and, if we can’t resolve the issue for you, then we provide a rapid returns service. No job is too small, so don’t be afraid to come in and ask. Repairs carried out on site will normally be free of charge.
Our aim is to listen to your needs and requirements and to use our knowledge and experience to fulfil them.
Please feel free to call into the practice anytime to browse or to discuss your requirements. You’ll always receive a friendly welcome.
The NHS will cover the cost of routine eye tests for the following patients:
- Patients over the age of sixty
- Patients under the age of 16
- Patients between the ages of 16 – 18 who are in full time education
- Patients over the age of 40 with a close family history of glaucoma
- Patients who suffer from diabetes
- Patients in receipt of certain benefits – please check with the optician for eligibility
PRIVACY NOTICE FOR PATIENTS OF Thornbury Eye Centre (R.E. Weale Ltd)
Why we collect and process your personal data
We collect and process patients’ personal data for the purposes of healthcare and marketing.
Our legal bases for processing personal data for healthcare purposes, including appointment reminders, include public task or legitimate interests.
- When we provide services under the NHS General Optical Services contract (such as a sight test funded by the NHS), our legal basis for processing personal data in respect of that service is public task
- Otherwise our legal basis is legitimate interests
Our condition for processing special category data is the provision of health or social care.
The data we may collect and process
The personal data of patients that we may collect and process includes:
- Your name, contact details and personal identifiers (such as date of birth and NHS number)
- Your general and ocular health history, your family medical and ocular history, and any relevant signs or symptoms you tell us about
- Details of medicines, spectacles and contact lenses prescribed for you
- Details of examinations and other healthcare checks and treatments we provide
- Information relevant to your continued care from other people who care for you or know you well, such as other health professionals and relatives
How we hold and share your personal data
We process your personal data in strict confidence. We keep your personal data securely in our filing and electronic systems. Patient records are only accessible to the healthcare professionals working at the practice and those under their supervision.
We will usually keep any personal data we hold about you for ten years after our last contact with you before we delete it. This is the period recommended as good practice by the College of Optometrists. If we collected the data when you were aged under 18 we will keep it until your 25th birthday, in line with NHS requirements. In exceptional cases we may need to retain personal data for a longer period, and will explain our reasons for doing so on request.
In the course of processing your personal data we may share it with:
- The healthcare professionals working at this practice and those under their supervision
- Healthcare professionals and those under their supervision at other optical practices, but only if you have specifically asked us to pass your personal data (such as your prescription) to them
- Your GP, ophthalmologists and other healthcare providers and commissioners, and suppliers of optical appliances or similar products, in connection with your ongoing healthcare treatment
- Software providers for our patient record and invoicing systems, and financial institutions, so that we can keep patient records up to date and arrange payment for services provided to you
You have legal rights in respect of the personal data we hold about you. The Information Commissioner’s Office (ICO) has published guidance on the full range of rights. The rights that are most relevant to the way in which we use your personal data include:
- The right to be informed about how we use personal data – this privacy notice gives that information
- The right to object – if you object to us processing your data for marketing purposes, or for healthcare purposes where our legal basis is legitimate interests (see ‘why we collect and process your personal data’, above), we will then stop doing so, unless we are processing the data in respect of a legal claim or can otherwise show that our legitimate interest in processing the data overrides your rights and interests
- The right of access – if you ask us for the personal data we hold about you we will provide it within a month, free of charge (unless we have already provided it to you, in which case we may have to charge you the administrative cost of providing it again).
- The right to rectification – if you ask us to correct personal data about you that is inaccurate or incomplete, we will do so within a month (unless we need longer, in which case we will discuss this with you)
- The right to erasure – also known as the ‘right to be forgotten’. If you ask us to delete your personal data, we will do so if there is no compelling reason to continue processing the data. We will not usually delete healthcare data before our usual time limit (see ‘how we hold and share your personal data’ above) where we have a duty to keep accurate records – for example, to comply with a legal obligation, or in connection with a legal claim. If you ask us to delete such data we will discuss this with you
Contacting us and the ICO about your personal data
Please speak to us first if you have any questions or concerns about the way in which we process personal data.
You have the right to complain to the ICO if you have a concern about our handling of your personal data which you do not think we can resolve.